Dairy ProductsCase Study

Feihe Milk Powder

Maternal and Infant User Intelligent Service Project for Feihe

Maternal and infant users have highly personalized consultation needs, manual customer service cannot respond around the clock, and it is difficult to improve user stickiness and brand trust.

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Case overview

Background

Maternal and infant users have highly personalized consultation needs, manual customer service cannot respond around the clock, and it is difficult to improve user stickiness and brand trust.

Solution

Deployed an intelligent customer service system tailored to highly personalized and around-the-clock consultation needs in the maternal and infant product sector.

Result

Enhances user stickiness and improves brand trust.