Real EstateCase Study

Lvcheng China

Intelligent Customer Service & Knowledge Management

Lvcheng China had numerous projects with repetitive customer inquiries, difficult knowledge retention, and rising labor costs.

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✓ Response <5s✓ 60% Labor Cost Down✓ 92% Customer Satisfaction

Case overview

Background

Lvcheng China had numerous projects with repetitive customer inquiries, difficult knowledge retention, and rising labor costs.

Solution

Deployed ZhiWen AI Q&A system, established unified company knowledge base, AI customer service bot online 24/7.

Result

Response under 5 seconds, 60% labor cost down, 92% customer satisfaction.