GovernmentCase Study

Jianyang Government Service Center

Policy Q&A Assistant for Jianyang Government Service Center

Citizens are unclear about service policies, queues at service counters are long, staff repeatedly answer the same questions, and service efficiency is low.

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AI knowledge baseintelligent Q&Aenterprise intelligent service

Case overview

Background

Citizens are unclear about service policies, queues at service counters are long, staff repeatedly answer the same questions, and service efficiency is low.

Solution

Built a government knowledge Q&A system providing service guides, policy explanations, and process consultation to optimize public service experience.

Result

Reduces pressure on service counters and improves service efficiency for the public.