Background
Citizens are unclear about service policies, queues at service counters are long, staff repeatedly answer the same questions, and service efficiency is low.
Policy Q&A Assistant for Jianyang Government Service Center
Citizens are unclear about service policies, queues at service counters are long, staff repeatedly answer the same questions, and service efficiency is low.
Case overview
Citizens are unclear about service policies, queues at service counters are long, staff repeatedly answer the same questions, and service efficiency is low.
Built a government knowledge Q&A system providing service guides, policy explanations, and process consultation to optimize public service experience.
Reduces pressure on service counters and improves service efficiency for the public.